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Saturday, 28 November 2009

Good customer service

My experience in recent years of customer service when dealing with product defects has been, at best, mediocre. However, credit where it is dues I have just been the beneficiary of excellent service from Salter. I had a problem with some electronic kitchen scales and asked for advice via their website. After a couple of email interactions to establish what was wrong and to provide proof of purchase they simply shipped me a replacement.

Thanks Katharina!